07Limits
Limits, breaks and help lines
Set the amount and the end time before the visit, using the planner below. In Ontario, ConnexOntario answers 24/7 at no cost: call 1-866-531-2600, text CONNEX to 247247 or chat at connexontario.ca.
Signed by the Bonin Road desk Checked October 13, 2026
The copper bar planner
The copper bar: a limit cut into hours
Your amount, your hours · a break between slices · nothing is sent anywhere
$33.33 an hour
Arrive Friday 8:00 PM, stop at 11:00 PM. The floor stays open until 4 AM, so the stop time is yours to keep.
With scripts on, this planner splits an amount into hourly slices and checks the stop time against the floor hours: Sunday to Thursday to 2 AM, Friday and Saturday to 4 AM.
A limit set before leaving
Decide the amount to spend and the time to leave at home, and enter both in the planner. Leave the bank card in the car as well, since the casino has bank machines on site. The floor stays open to 2 AM from Sunday to Thursday and to 4 AM on Friday and Saturday. Holiday hours are not published, so a call to the casino comes first before a holiday visit. Those closing times run later than most people plan to stay, so the end time should come from the plan, not the clock.
Help that answers at any hour
- ConnexOntario covers gambling, mental health and addiction across Ontario, 24/7 and at no cost. Call 1-866-531-2600, text CONNEX to 247247 or chat at connexontario.ca.
- In a crisis, call or text 988 to reach the Suicide Crisis Helpline. It is open 24/7.
- PlaySmart is OLG's responsible gambling service, with its information at playsmart.ca.
Taking a break
My PlayBreak is OLG's self-exclusion program for Ontario casinos. A casino break lasts 3 or 6 months, or 1 to 5 years. It bars entry to every Ontario casino and cannot be cancelled early. To enrol, call the OLG Support Centre at 1-800-387-0098 or ask staff at a casino. People who are self-excluded or trespassed from any Ontario gaming property may not visit the casino on Bonin Road in Chelmsford.
BetGuard, run by iGaming Ontario, is the tool for online play. A person 19 or older can use betguard.ca to exclude themselves from every regulated Ontario online gambling site at once, OLG.ca included. It does not cover land-based casinos.
Questions on this card set
Q.01
Is ConnexOntario open at night?
Yes, ConnexOntario answers 24/7 at no cost. Call 1-866-531-2600, text CONNEX to 247247 or chat at connexontario.ca.
Q.02
Can a casino break be cancelled early?
No, a My PlayBreak casino break cannot be cancelled early. The terms are 3 or 6 months, or 1 to 5 years.
Q.03
Does BetGuard cover land-based casinos?
No, BetGuard covers regulated Ontario online gambling sites, OLG.ca included, and not land-based casinos. For Ontario casinos, the self-exclusion program is My PlayBreak, at 1-800-387-0098.